Our store accepts PayPal and all major credit card payments, including Visa, MasterCard and American Express. All credit card payments are managed by Stripe, which ensures the security of all transactions.
Orders placed on our Canadian store ca.Lottie.com can be shipped throughout Canada.
At the moment, from our US storefront, we can only offer Standard shipping with expected delivery 3 - 7 days.
Shipping commences on the next business day after the order is placed (Business days are Monday through Friday, not including holidays).
Orders between $0.00 - $69.99
Orders $70.00 and above
FREE Standard Shipping is available on orders over $70.00, after discounts are applied.
Delivery Tracking Information
We will send you a shipping confirmation email when your order ships. This email contains your package tracking number and the parcel carrier handling your shipment. If any further information is required, please contact us at email@example.com and we will get back to you as soon as possible.
Refunds and Exchanges
We hope you will be completely satisfied with your Lottie products. Subject to an exception, if you wish to return an item to us, we aim to make it as quick and convenient as possible.
You can return or exchange your items within one month of the purchase date.
You can contact us via firstname.lastname@example.org with a detailed explanation of the reason for return, and our dedicated customer service team will be happy to guide you through the process (we aim to respond within one-two working days).
We will send you a return shipping label, which we would kindly ask that you use when sending the item to our warehouse.
We cannot offer to refund shipping costs, the customer will need to cover any shipping costs incurred during this process.
Once the return has been approved, you will receive an email indicating the refunded price has been paid into the customer account, via the card/account used to originally purchase the item.
The refunded price should be paid into the correct account within 4-5 working days (length of time may vary according to your bank)
We at Lottie, reserve the right to reject any returns that are:
- Sent or communicated beyond the stated return period timeframe.
- Not in the same condition you received them (must be in original packaging)
Customer Service office hours 9-5 Monday to Friday (GMT).
Changing delivery information for your order: unfortunately, this is not possible once the order has been placed.
Adding items to your order: a new order must be placed for additional items.
Cancelling your order: please notify our customer service within 30 minutes of the placement. After thirty minutes, the order cannot be cancelled and will be processed. NOTE: our currently operating time is at GMT+1 zone, from 9 am to 5 pm.
Returning unwanted order: if you have missed the cancellation window, you can ask for a return label to be created for you. Once your items have been delivered to you, you are welcome to return them unopened to us for a full refund. Please note that in cases of cancellations shipping costs are non-refundable.
Please note - It may be necessary for us to amend these terms occasionally and we may do so at our discretion and without prior notice to you. Any amendments will be posted on this website and will supersede any terms and conditions previously published by us.